Shipping & Returns
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We will also cover return shipping costs if the return is due to our error (e.g., you received an incorrect or defective item).
If the return is not due to our error and freight was prepaid, the cost of the original freight will be deducted from your refund.
You can expect to receive your refund within four weeks of giving your package to the return shipper. This includes:
- Approx. 5–10 business days for us to receive your return,
- 3–5 business days to process the return,
- Approx. 5–10 business days for your bank to process the refund.
To initiate a return, please contact us with your order number and details about the item. We’ll respond promptly with return instructions.
Shipping
We ship to virtually any address worldwide, though some product and destination restrictions may apply.
When you place an order, we’ll estimate shipping and delivery dates based on item availability and your selected shipping method. Estimated delivery dates may appear during checkout.
If your order is shipping outside of Canada, please note:
- The amount charged covers freight only.
- Brokerage fees, import duties, tariffs, and taxes are not included and are the responsibility of the recipient.
- These charges are determined by your country’s customs authorities at the time of import.