Shipping & Returns
Shipping & Returns
Order Processing
- Orders placed by 2:00 p.m. Mountain Time, Monday to Friday, ship the same business day, if the items are in stock.
- Orders placed after 2:00 p.m., or on weekends or statutory holidays, ship the next business day.
- If any item is not in stock, we will contact you with an estimated ship date.
Delivery Estimates
- Delivery times shown at checkout are carrier estimates in business days, counted from the ship date. They are not guaranteed.
- Delays can happen due to customs clearance, weather, carrier volume or remote delivery areas.
- We ship to most addresses worldwide, though some product and destination restrictions apply.
Shipping Outside Canada
- Your shipping charge includes freight, import duties, tariffs and taxes, as calculated at checkout.
- Air shipments: Customs brokerage fees are also included. You will not be billed anything further at delivery.
- Ground shipments: Customs brokerage fees are not included. The carrier will bill these to you directly at or after delivery.
- Duties, tariffs, taxes and brokerage fees are non-refundable, including on returned items.
- If a shipment is refused or unclaimed, return freight and any non-recoverable charges will be deducted from your refund.
Damaged, Missing or Incorrect Items
- Please inspect your order on arrival and report any damage, shortages or incorrect items within 48 hours of delivery.
- Keep all packaging until the issue is resolved.
- If we made an error or the item is defective, we will cover return shipping and send a replacement or issue a refund.
Returns
- Within 30 days of delivery: New, unused items in original packaging can be returned for a refund of the item price.
- 31 to 90 days after delivery: Returns are accepted subject to a 25% restocking fee.
- After 90 days: Returns are not accepted.
- Non-returnable items:
- Custom hose assemblies
- Cut-to-length hose
- Special-order or non-stock items
- Used, installed or fluid-contaminated parts
- Clearance items
- A Return Authorization (RA) number is required. Contact us with your order number and item details, and we will send return instructions. Returns sent without an RA number may be refused.
- Unless the return is due to our error, return shipping is your responsibility and original shipping charges are non-refundable.
Refund Timing
Refunds are usually completed within 5 weeks of you handing the package to the carrier:
- About 5–10 business days for us to receive your return
- 3–5 business days to inspect and process it
- About 5–10 business days for your bank to post the refund
Refunds go to the original payment method.